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Balanced Scorecard · IN SHORT

One strategic ambition.Four perspectives.

Turn an existing ambition into goals for finance, customers, internal processes and learning. The scorecard assigns measurement responsibilities and makes the proposed links between goals visible.

Download the skill (English)Explore the example
Balanced ScorecardSKILL

Your brief

We want more reliable delivery. Repair times are recorded, but customer satisfaction is not.

Possible draft

Fictional example: a repair service

The map connects staff knowledge, turnaround, perceived reliability and margin. Customer satisfaction needs a baseline before a target can be agreed.

Illustrative example
Illustrative example

01 / THE FOUNDATION

You bring the context.The skill adds structure.

What you provide

  • Your ambition, organisation context and planning horizon.
  • Existing figures, data systems and the people reviewing progress.

What you get back

A scorecard with measurement methods, owners, review frequency and a map of strategic hypotheses.

02 / SEE HOW IT WORKS

From an idea to a draft.

Illustrative exampleFictional example: a repair serviceRead the example

Your brief

We want more reliable delivery. Repair times are recorded, but customer satisfaction is not.

Possible draft

The map connects staff knowledge, turnaround, perceived reliability and margin. Customer satisfaction needs a baseline before a target can be agreed.

This example shows the approach. It is not a client result or a guarantee of a particular outcome.

03 / GET STARTED

A repeatable approach.Your own context.

  1. Clarify the ambition

    Agree the direction before selecting performance measures.

  2. Choose useful measures

    Connect the four perspectives to a small set of indicators and owners.

  3. Review the links

    Treat the strategy map as a set of hypotheses and schedule the first review.

04 / MAKE IT YOURS

Ready foryour work.

Take the instructions, add your own context and review the draft. You stay in control.

Full information

Balanced Scorecard

Download. Apply. Refine.

Download the skill (English)

File language: English

From download to use

  1. Save the ZIP file: ai-balanced-scorecard-coach-skill-for-claude.zip.
  2. Using Claude? Follow the installation guide for your environment. Downloading alone does not activate the skill.
  3. Then provide your own brief and the context listed above. Review the output before using it.
Installation guide (Dutch)
Keep in mind
  • A scorecard translates strategy; it cannot choose the business direction for you.
  • Missing targets remain open and the strategy map does not prove causation.