SCAMPER · IN SHORT
Put an existing product, service or process through SCAMPER's seven lenses. From substituting to reversing, the skill develops concrete variants and selects three ideas with first test steps and assumptions to check.
Your brief
Our bicycle workshop wants to reduce waiting around minor repairs. Customers currently arrive without appointments; we do not yet know which time slots they would choose.
Possible draft
Reversing suggests a trial of repair slots booked in advance. Eliminating suggests a shorter intake form. Both are hypotheses: measure turnaround time, missing information and customer responses before adopting the process.
01 / THE FOUNDATION
Three to five ideas per lens, a reasoned top three with test steps and one proposal combining two lenses.
02 / SEE HOW IT WORKS
Our bicycle workshop wants to reduce waiting around minor repairs. Customers currently arrive without appointments; we do not yet know which time slots they would choose.
Reversing suggests a trial of repair slots booked in advance. Eliminating suggests a shorter intake form. Both are hypotheses: measure turnaround time, missing information and customer responses before adopting the process.
This example shows the approach. It is not a client result or a guarantee of a particular outcome.
03 / GET STARTED
Describe what exists now, who uses it and where it falls short. Unknown costs or customer needs remain assumptions.
Substitute, combine, adapt, modify, put to another use, eliminate and reverse. Each lens produces concrete proposals.
Compare expected impact, feasibility within 90 days and differentiation. The top three get practical steps and an assumption to validate first.
04 / MAKE IT YOURS
Take the instructions, add your own context and review the draft. You stay in control.
Full informationDownload. Apply. Refine.
File language: English