Design Thinking · IN SHORT
Move from real user information towards a testable idea. The skill guides the five Design Thinking phases, with a usable output at each stage and a visible distinction between evidence and assumptions.
Your brief
A small agency often receives project materials late. We are considering an upload portal, but have not asked clients how they currently gather those materials.
Possible draft
The upload portal remains an unsupported solution idea. The first output is an interview guide about the most recent handover. Only after gathering findings do you frame the problem and choose a small test.
01 / THE FOUNDATION
An interview guide, focused problem statement, idea selection, prototype proposal or test plan with criteria chosen in advance, depending on the phase.
02 / SEE HOW IT WORKS
A small agency often receives project materials late. We are considering an upload portal, but have not asked clients how they currently gather those materials.
The upload portal remains an unsupported solution idea. The first output is an interview guide about the most recent handover. Only after gathering findings do you frame the problem and choose a small test.
This example shows the approach. It is not a client result or a guarantee of a particular outcome.
03 / GET STARTED
Research behaviour and actual events. Then frame one user need without hiding a solution inside the problem statement.
Generate different ideas and choose using explicit criteria. Identify the riskiest assumption and an inexpensive way to test it.
Set the participants, task and assessment criteria in advance. Use real findings to continue or return to the problem statement.
04 / MAKE IT YOURS
Take the instructions, add your own context and review the draft. You stay in control.
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