In short
Give support the context to understand an existing issue
Support is for existing clients with an ongoing website, campaign or configured AI system. New work and quotes belong with sales. A clear email explains the issue and its impact without relying on a form or an assumed response-time promise.
No amount stated on this page.
Choose support or sales first
Use support for errors, changes and questions about work already set up. A new website, SEO or Ads project, quote or AI discussion belongs with sales or the contact page. These are separate routes, not two names for the same request.
Include the five essentials
Send the page or website URL, what you see, what you expected, the priority, and whether support may look or log in. Put the priority in the subject. A recent change may help explain the issue. There is no form to complete here.
Describe impact without assuming an hourly SLA
Urgent includes a down site, broken form or immediate loss of enquiries. Important partly blocks work or affects customers; normal covers questions and smaller changes. The priority ladder controls order, not a guaranteed number of hours.
The next step depends on the available context
The request is checked for enough context and routed internally. That may lead to action or a request for more information, followed by a progress update. The original example is fictional, not a client incident; this explanation does not submit a request.
The boundaries at a glance
- For existing clients
- Yes
- Guaranteed response in hours
- Not stated; confirm first.
- Support form on the source page
- No
- Permission to access required
- Yes
VAT not stated; confirm first.
The original next step
The original booking route is in Dutch and remains marked NL. The English contact page is available separately.
This explanation does not submit a request, booking, download, payment or account action. Use the original destination.
Existing links only; no execution in this layer.
Next steps