Jarvis for consumers: the terms

The other party is Mansotti. TheSEO is a trading name of Mansotti and Jarvis is a product of TheSEO. Everything you read below you agree with Mansotti, even where the screen only says TheSEO or Jarvis.

Who these terms are for

These terms apply if you are a consumer. You are a consumer if you are an individual and you are not taking out Jarvis for your trade, business, craft or profession. If you take out Jarvis through a sole trader, partnership, foundation, association or limited company, you are not a consumer. Then the business terms for Jarvis apply, together with the general terms and conditions and whatever a quotation or order confirmation says.

That test is deliberately the same one your own country uses. In the United Kingdom a consumer is "an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession", section 2(3) of the Consumer Rights Act 2015, checked 25 August 2026.

Not sure which category you fall into? Do not simply pick one, email sales@theseo.nl. It makes a difference: as a consumer you have rights a business buyer does not have, such as the right to cancel further down this page.

These consumer terms override the general terms and conditions of TheSEO. If something in the general terms clashes with what is written here, what is written here wins. And if something here conflicts with mandatory consumer law, the law wins and our text does not.

The languages you can conclude this agreement in

You can conclude this agreement in Dutch, English or Spanish. The same terms are in Dutch at consumentenvoorwaarden Jarvis and in Spanish at condiciones generales de Jarvis. If you conclude the agreement in English, this text is yours. If a translation nevertheless diverges from the Dutch original, the reading most favourable to you applies. All three languages are in the language switcher at the top of this page.

Basis: article 6:230m(1)(b) and (c) of the Dutch Civil Code requires the trader's identity, geographical address, telephone number and email address before the agreement is concluded, and article 3:15d(1) adds the trade register with the registration number and the VAT identification number, easily, directly and permanently accessible. Those details are in the table above and at the foot of every page of this site.

Article 6:227b(1)(d) requires the trader to state before an agreement is concluded electronically which languages it can be concluded in, and subsection 4 makes the agreement voidable if that statement is missing. Article 6:238(2) requires terms to be drafted plainly and intelligibly and gives the reading most favourable to the other party in case of doubt, which is why a diverging translation is read in your favour. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026.

For a reader in the United Kingdom the identification block is at the same time what regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002 requires, and the plain language requirement has its counterpart in section 68 of the Consumer Rights Act 2015, both checked 25 August 2026. The legal form of Mansotti is not stated because it has not been confirmed from a current Chamber of Commerce extract; it is added once that extract is in. We would rather leave a field out than fill it in with something we have not verified.

Jarvis is a digital service you use through a browser. In it you build an organisation brain: a place that holds your own knowledge, documents and working agreements, so your AI assistants can draw on it instead of you explaining everything again. You connect your own AI accounts and Jarvis is the layer around them that keeps track of what is there, who may see it and what has changed.

Nothing is shipped to you. You get access to software that runs on our side, and that access lasts as long as your subscription lasts.

In law Jarvis is a digital service: a service that lets you create, process, store and access data in digital form. An agreement about such a service is an agreement to perform services, and not a supply of digital content. That sounds like word play and it is the difference between two regimes: it decides which exception to your right to cancel applies, and therefore whether you keep that right during your cooling off period or lose it. With Jarvis you keep it. Exactly why is under the cooling off period further down.

Basis: article 6:230g(1)(y) of the Dutch Civil Code describes a digital service as a service that enables the consumer to create, process or store data in digital form, or to access such data, and subsection (d) of the same paragraph expressly counts a service, including a digital service, as an agreement to perform services. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026.

Three things that are expressly not in the price

• Your AI subscriptions. If you use ChatGPT, Claude or another provider, that bill and those terms stay yours. We do not sell tokens and we cannot influence the availability or the prices of those providers.
• A judgement about what the AI says. Jarvis supplies context to third party models. What those models say back can be wrong or incomplete. You remain responsible for what you do with those outputs.
• Work done by people. On the entry plan, support is by email. Advice, setup and guidance are separate services and are not part of the subscription.

What we do undertake

We supply the service as you may expect on the basis of the agreement, with the characteristics you may normally assume in a service of this kind. If Jarvis does not work as agreed, you have the rights the law gives you for digital services. What that means in practice is under liability further down.

We maintain the software and we update it. Updates needed to keep Jarvis conforming to the agreement, including security updates, are announced and supplied for as long as your subscription runs. That maintenance can mean parts change or disappear. If a change makes the service materially worse for you, we tell you in advance and you can cancel at no cost. How that runs is under changes further down.

Basis: article 7:50ae(4) of the Dutch Civil Code obliges the trader to ensure that updates, including security updates, needed to keep the digital service conforming to the agreement are notified and supplied for the period the consumer may reasonably expect, given the nature and purpose of the service. With a rolling subscription that is the term of that subscription. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026. If you live in the United Kingdom, the equivalent standard is the implied term of satisfactory quality in section 34 of the Consumer Rights Act 2015, checked the same day.

Every amount you see as a consumer is an amount with tax included. That holds on the pricing page, in the order screen and on your invoice. Nothing is added at checkout, no service fee and no transaction fee.

Which tax is inside that amount

If you live in the Netherlands, Dutch VAT is inside the amounts above. If you live somewhere else, the amount in the order screen is the amount you pay, including the tax that applies to you. So you read the rate that applies to you in the order screen and not in the table above. If the amount in the order screen differs from this table, the order screen governs and you never pay more than what it shows.

All three rows were read at the source on 25 August 2026. The HMRC page carries its own last update of 5 August 2026.

We invoice in euro, and only in euro

The euro amount is the binding one, because the agreement is in euro. We do not print a pound or a dollar figure next to it. A converted amount without a dated source for the rate is an invented figure, and a fixed foreign currency price on a monthly contract would quietly move the exchange rate risk onto you or onto us. If you want to know what a month costs in your own currency today, your bank's rate at the moment of payment is the honest answer.

Basis: article 6:230m(1)(e) of the Dutch Civil Code requires the total price including all taxes to be stated, and for a subscription the total cost per billing period. The rule that digital services to private individuals are taxed in the country of the customer, and the threshold of 10,000 euro, are with the Belastingdienst under services to private individuals within the EU.

The four plans, the amounts and the capacity in the table are equal to the public price source prices.json for Jarvis, which carries its own review date of 18 August 2026; in that same file the status is a proposal in validation and checkout is switched off. All read at the source on 25 August 2026.

For a reader in the United Kingdom, stating whether tax is included is required by regulation 6(2) of the Electronic Commerce (EC Directive) Regulations 2002, and adding charges later in the ordering process is a banned practice under the Digital Markets, Competition and Consumers Act 2024 since 6 April 2025, GOV.UK, both checked 25 August 2026.

What you see before you order

Before you confirm anything you get one screen showing the plan you choose, what you pay per month with tax included, when the first payment is taken, how often it is taken after that and how you cancel. Only then can you order. The button you order with says in plain words that you are entering into a payment obligation.

If something in that summary is wrong, do not complete it and email us. Nothing is ever quietly activated here that you did not ask for.

Basis: article 6:230v(3) of the Dutch Civil Code requires the ordering process to be arranged so that you cannot accept before it has been made unmistakably clear to you that the order entails an obligation to pay, and that a button for that purpose carries the words for an order with an obligation to pay or an unambiguously equivalent formulation.

The same paragraph provides that an agreement concluded in breach of it is voidable, so if that wording is missing on your order you can annul the agreement and get your money back. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026.

In the United Kingdom the same rule is written even more literally: the button must be labelled "only with the words 'order with obligation to pay' or a corresponding unambiguous formulation", and if the trader has not complied, "the consumer is not bound by the contract or order", Consumer Contracts Regulations 2013 regulation 14, checked the same day.

You pay monthly in advance, with the payment method you chose when you signed up. The first payment is taken when you sign up, and after that at the start of each new month. You get an invoice by email for every payment taken, with the amount and the tax stated separately.

If you choose direct debit, you authorise us to take the monthly amount from your account. If you disagree with a debit, you can have it reversed through your own bank within the period your bank allows for that. Tell us as well, so we can work out what went wrong.

If a payment fails

If a debit does not go through, we try again and let you know what is happening. If payment stays outstanding, we first send you a reminder. It states what you still owe, that you have fourteen days for it counting from the day after that reminder, and what amount of collection costs follows if you do not pay within those fourteen days. If you do pay within that period, it costs you nothing extra. Only after that can we charge collection costs according to the statutory scale for consumers, and statutory interest on the outstanding amount.

While payment is outstanding we can suspend your access to Jarvis. Suspending is not cancelling: your data stays where it is, and access comes back on as soon as payment is made. If arrears build up and you do not respond, we can end the agreement. You always get notice of that first.

Basis: article 6:96(6) of the Dutch Civil Code provides that compensation for out of court collection costs can only become due from a debtor who is a natural person not acting in the exercise of a profession or business after that debtor has been reminded in vain to pay within a period of fourteen days beginning the day after the reminder, with a statement of the consequences of non payment including the compensation claimed. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026.

Your subscription runs by the month and renews automatically for another month for as long as you do not cancel. There is no minimum term and there are no cancellation fees.

Cancelling

You cancel from your account, or by email to sales@theseo.nl. You may cancel at any time. The notice period is never longer than one month: your cancellation takes effect at the end of the current payment period, so you keep the month you have already paid for. After that we take nothing.

If you cancel through your account, we confirm it by email with the date access stops. If you do not get that confirmation, do not assume the cancellation went through, and email us.

You may cancel in the same way you signed up. We do not ask you to phone, to give a reason, or to listen to an offer before you can cancel.

There is only one term

With Jarvis you can only sign up by the month. There is no annual contract, no annual discount and no minimum period you are tied to. Should a longer period ever be added, that first period runs out and the agreement then continues for an indefinite period, with a notice period of at most one month. A longer period can therefore never be quietly locked in for another whole year.

Source: the public price source prices.json for Jarvis sets annual_plan to false and says in the note beside it that there is only one term, monthly and cancellable monthly, with no annual contract and no annual discount. Read at the source on 25 August 2026.

What happens to your data

When it ends, access stops. You can request an export of your data and you have thirty days for that, counted from the end of the agreement. After that we delete or anonymise the production data, and a backup disappears through rotation at the latest thirty five days later. If you want confirmation that deletion has happened, you can ask for it. Which parts come along and how the route runs is in the offboarding checklist in the trust centre.

The file format per part is not fixed yet, because sources, memory, agents, approvals and audit data each have their own structure and we only fix a format once we have tested it per part. Until then we agree the format with you when you cancel. That you get your own content back is separate from that: it is a right and not a favour, and it costs you nothing.

Basis: article 7:50aj(3) of the Dutch Civil Code obliges the trader to make available, on request, content other than personal data that the consumer provided or created, free of charge, within a reasonable period and in a commonly used and machine readable format. The periods of thirty and thirty five days come from the offboarding checklist. Both read at the source on 25 August 2026.

Because you take out Jarvis online and you are a consumer, you get fourteen days to change your mind. Within those fourteen days you may walk away from the agreement, without giving a reason and without a penalty.

When the fourteen days start, and what happens if we fail to tell you

The period starts on the day after the agreement is concluded, so the day after you order. We treat your message as being in time when you send it on the last day, even if it only reaches us afterwards.

If we do not inform you about your right to cancel, the period runs on until the moment we do, with a maximum of twelve months. In the worst case you therefore have twelve months and fourteen days.

All three rows were read at the source on 25 August 2026.

Basis: article 6:230o(1)(a) of the Dutch Civil Code starts the period for an agreement to perform services on the day the agreement is concluded. Subsection 2 extends the period by the time until the information about the right to cancel is supplied after all, up to a maximum of twelve months. Subsection 5 puts the burden of proving timely exercise on the consumer, which is why we confirm every cancellation with a date and a time, so that you have that proof. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026.

How you cancel

You let us know unambiguously that you are cancelling the agreement. There are three ways, and all three count equally:

• Email sales@theseo.nl saying that you are cancelling. An ordinary sentence is enough, as long as it is clear who you are and what it concerns.
• Fill in the model form below and send it to us. You do not have to, but it saves you working out what to write.
• Write to us by post at the address at the top of this page.

United Kingdom law says the same thing in its own words: you may use the model form or "make any other clear statement setting out the decision to cancel the contract", CCR 2013 regulation 32, checked 25 August 2026.

We confirm receipt of your cancellation by email, with the date and time your message reached us. Keep that confirmation. If you do not get it, contact us, because then something went wrong with delivery and not with your right.

The cancellation button on the online interface

Since 25 June 2026 an agreement concluded through an online interface also comes with a cancellation function: a clearly visible and easily accessible button through which you can submit your cancellation, with a confirmation of the date and time. We are building that function together with the ordering route and it is not there yet, because you cannot currently take out Jarvis yourself through the website. As long as that button is not there, the three ways above apply in full, and the absence of the button never shortens your period. Once it is there, this is where you will read where to find it.

Basis: article 6:230oa(1) of the Dutch Civil Code obliges the trader to ensure that the consumer can exercise the right of rescission of a distance agreement concluded through an online interface by submitting a statement through a clearly visible and easily accessible function shown on that interface. Subsection 4 requires a confirmation on a durable medium stating the date and time of submission, subsection 5 that the function is available throughout the rescission period.

The article has been in force since 25 June 2026. Article IV of the implementing act names 19 June 2026, but adds that the act enters into force on the day after the Bulletin of Acts and Decrees is issued where that issue falls later than 18 June 2026; Bulletin of Acts and Decrees 2026, 153 was issued on 24 June 2026, and wetten.overheid.nl accordingly records 25 June 2026 as the date of entry into force for this article. Both checked 25 August 2026.

There is no equivalent requirement in United Kingdom law today; we apply the function to everyone once it exists, because it is easier for you and because splitting the flow by country would create two routes where one is clearer.

What happens next

We refund everything you paid, at the latest fourteen days after the day your cancellation reaches us. It goes back by the same means of payment you paid with, unless you expressly agree to something else and that costs you nothing. We charge nothing for the refund.

There is one situation in which you do not get everything back: if you expressly asked us to start straight away and you then use Jarvis for a few days before cancelling, you pay for the part supplied. That amount is proportionate to the period you had access, measured against the full month. On the entry plan of 9 euro a month that is cents per day, not the whole month.

And there is a situation in which you pay nothing at all, not even for the days you used: if we did not inform you properly in advance, if you did not expressly ask for that immediate start, or if we did not send you the confirmation on a durable medium. If something goes wrong in our route, that is our risk and not yours.

Basis: article 6:230r(1) of the Dutch Civil Code requires repayment without delay and at the latest within fourteen days of the day the statement of rescission is received, and subsection 2 by the same means of payment unless the consumer expressly agrees to another and incurs no cost.

Article 6:230s(4) provides that on cancelling part way through, the consumer owes an amount proportionate to the part performed, calculated on the total price in the agreement. Subsection 5 of the same article provides that the consumer owes nothing where the information, the express request or the confirmation is missing. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026. The same three failures produce the same result in the United Kingdom under CCR 2013 regulation 36(6), checked the same day.

The exception that applies here, and why you keep your right anyway

Jarvis gives you access immediately, and that is exactly where a cooling off period gets interesting. The law allows a service to start during the cooling off period, but only if you ask for that yourself. And the law allows you to lose your right to cancel, but for a service only after the whole agreement has been performed, and only if you declared in advance that you give up that right at that moment.

That second point is the heart of it, and it is often told wrong. Jarvis is a subscription that carries on. A subscription is never fully performed within fourteen days, because every day another day is added. The exception therefore cannot bite within your cooling off period. Your right to cancel Jarvis simply survives those fourteen days, even if you ticked everything there was to tick. What those boxes change is that you can start immediately, and that on cancelling you pay for the days you actually had access.

To be clear, because this is an undertaking and not an explanation: we do not rely on your right to cancel having lapsed within the first fourteen days. Whatever you ticked.

Basis: article 6:230p(d) of the Dutch Civil Code lets the right to cancel an agreement to perform services lapse only after performance of the agreement, and then only if performance began with the consumer's express prior consent and the consumer declared that they waive the right of rescission once the trader has performed the agreement.

The wider exception in subsection (g), which bites as soon as supply has begun, applies to digital content not supplied on a tangible medium and therefore not to a digital service. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026. The same reasoning holds in the United Kingdom, where the right lapses only "if the service has been fully performed", CCR 2013 regulation 36(2), and in Spain, where the exception requires that the service "haya sido completamente ejecutado", article 103.a) of Real Decreto Legislativo 1/2007.

One honest note about United Kingdom law: whether a browser based subscription counts there as digital content under Chapter 3 of the Consumer Rights Act 2015 or as a service under Chapter 4 is a classification we have not established from a source, and regulation 37 sets a harsher rule for digital content than regulation 36 does for services. We do not rely on that distinction to give you less; the undertaking above applies whichever it is.

The two checkboxes in the order screen

The order screen has two checkboxes. Neither of them is ticked in advance. This is what they do:

• The first checkbox. Your agreement to these terms and to the privacy statement. Those are the two texts you are agreeing to, and this box is needed in order to place an order.
• The second checkbox. Your express request to start the service within the cooling off period, together with the declaration the law attaches to that. This box is optional. If you do not tick it, we start only after your cooling off period and on cancelling you pay nothing for the days in between. If you do tick it, you start immediately and on cancelling you pay only the proportionate part.

The second box may not be a condition of being able to order. A declaration you have to give in order to be able to buy is not a free declaration, and therefore not a valid waiver either. If you would rather we only started once your cooling off period is over, and that box is nevertheless compulsory in your order screen, email sales@theseo.nl. Then we agree that, you keep your full fourteen days, and on cancelling you pay nothing for the days you had access.

What we record per order: whether you gave those two declarations, each separately, with the date and the time, and which text was on your screen at that moment. You also get that confirmation by email yourself, together with these terms and the model form below, and before your access opens.

Basis: article 6:230v(7) of the Dutch Civil Code obliges the trader to provide, within a reasonable period after the agreement is concluded and in any event before the service is performed, a confirmation on a durable medium containing the information from article 6:230m(1) and, where applicable, the confirmation of the express prior consent and the consumer's declaration. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026.

If you live in Spain, article 102(2) of Real Decreto Legislativo 1/2007 declares void by operation of law any term that penalises the consumer for exercising the right of withdrawal or that makes them waive it, which is a second reason why the second box has to be optional. If you live in the United Kingdom, CCR 2013 regulation 16(3) requires the confirmation on a durable medium to include the consent and the acknowledgement. All checked 25 August 2026.

What the cooling off period is not

The cooling off period is not a trial you can restart by signing up again, and it is not a satisfaction guarantee after those fourteen days. Once it ends, the ordinary cancellation arrangement above applies: cancel monthly, effective at the end of the current month.

This is the statutory model form. You do not have to use it: an ordinary email saying that you are cancelling is just as valid. If you do want to use it, copy the text below, fill it in and send it to sales@theseo.nl or to our postal address.

Basis: article 6:230o(3) of the Dutch Civil Code names as the first way to cancel the model withdrawal form in Annex I part B of Directive 2011/83/EU, and besides that any other unequivocal statement to that effect. The wording above is the English text of that model, read verbatim at the source on 25 August 2026: Directive 2011/83/EU.

Two deliberate departures from the layout: the bullets are list items here instead of dashes, and the field for a fax number is left out because we do not have one. The content of the lines is otherwise unchanged.

For a consumer in the United Kingdom the equivalent is the form in Schedule 3 to the Consumer Contracts Regulations 2013; that form is published there as an image rather than as text, so we have not transcribed it and we link to it instead of retyping it. It makes no practical difference: regulation 32 accepts any clear statement, so the form above is enough in both cases.

The form also goes out as an attachment with the order confirmation email, together with the text about the cooling off period; putting it on the website alone is not enough.

A price change

For the first three months after your agreement is concluded we do not raise your price. That is not goodwill but a hard rule, because a term that would allow us to raise the price within three months without you being entitled to rescind in that case is unreasonably onerous towards a consumer, full stop.

If we change the price of your running subscription after that, we tell you by email at least a month in advance, with the old price, the new price and the date it starts. If you do not agree, you can cancel up to that date and you pay the old price until the end of your current month. If you do nothing, the new price applies from the date given.

An increase in VAT or another tax is passed on without counting as a price change, because we are not the ones changing it. We tell you about that in advance as well.

A change to these terms

We can amend these terms, for instance because the law changes or because the product changes. If a change is to your disadvantage, we announce it at least a month in advance and you can cancel up to the date it takes effect. If it is a clarification or a correction with no consequence for your position, we adjust the text and put the new version date at the bottom.

Every version gets a number and a date. What changed is kept in the change log.

A change to Jarvis itself

We may change Jarvis in a way that goes further than is needed to keep it conforming to the agreement, but only with a valid reason, without extra cost to you, and with a clear notice. If such a change has a negative effect on your access to Jarvis or on your use of it, and that effect is not minor, you get that notice in advance and on a durable medium, stating the features of the change, the moment it takes effect and your right to rescind. You can then rescind free of charge within thirty days, counted from receiving that information or from the later moment the change takes effect.

Basis for the price guarantee: article 6:236(i) of the Dutch Civil Code treats as unreasonably onerous, in an agreement with a consumer, a term giving the user the power to raise the agreed price within three months of the agreement being concluded unless the other party is then entitled to rescind. That is the black list: such a term is unreasonably onerous, it is not merely presumed to be.

Basis for the change to the service: article 7:50al(1) sets the conditions for changes during the term, including a valid reason, no extra cost, and notice; subsection 2 and the following give the right to rescind within thirty days where the effect is not minor. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026.

If you live in the United Kingdom, terms like these are judged for fairness under Part 2 of the Consumer Rights Act 2015, and section 74 makes that Part apply despite the choice of Dutch law where the contract has a close connection with the United Kingdom, checked the same day.

First: your statutory rights

There is a statutory regime requiring us to supply a digital service that conforms to the agreement. It applies alongside these terms and you can always invoke it. If Jarvis does not work as you could expect on the basis of the agreement, you can demand performance, and if that cannot be done within a reasonable time or cannot be done at all, you can ask for a price reduction or rescind the agreement. Repair is free of charge for you and may not cause you serious inconvenience.

Two periods you should know. If a defect comes to light within a year of supply, we have to prove it was not there at supply, not you. And you can rely on a defect for up to two years after supply, and longer if you did not know about the defect and could not have been expected to know.

These terms contain no period within which you must complain on pain of losing your rights. Such a period would not work for a digital service anyway. Nothing in these terms limits your statutory rights. Where our text and the law clash, the law wins.

Basis: article 6:230m(1)(w) of the Dutch Civil Code obliges us to remind you of the statutory regime for supplying digital content or a digital service that conforms to the agreement; that regime is in articles 7:50aa to 7:50ap.

Article 7:50af(3) puts the burden of proof on the trader for a defect that becomes apparent within a year of supply. Article 7:50ag(2) makes claims and defences for non conformity lapse two years after supply, unless the consumer did not know and could not have been expected to know of the defect. Source: Dutch Civil Code, wetten.overheid.nl, checked 25 August 2026.

Two places where United Kingdom law is narrower and where, because Dutch law governs, you keep the wider Dutch rule: the presumption there runs for six months rather than a year, section 42(9) of the Consumer Rights Act 2015, and for digital content "it is not open to the consumer to treat the contract as at an end for breach", section 42(8), whereas Dutch law does let you rescind. Both read at the source the same day.

Our liability

We do not exclude our liability towards you. We are not allowed to either: a clause in which a seller absolves itself in general terms towards a consumer is usually unreasonably onerous and therefore voidable. What we do is set a limit that is in proportion to what you pay.

Where loss results from a failure on our side, our liability is limited to direct loss, capped at the amount you paid for Jarvis in the twelve months before the event.

That limit expressly does not apply:

• in the case of intent or deliberate recklessness on our side;
• in the case of death or personal injury;
• for damage to your device caused by our service;
• to your statutory rights in the case of a defect, described above: repayment, price reduction and rescission do not fall under this cap;
• in any case where the law does not allow liability to be limited.

For loss arising because a third party AI model says something untrue, what is written under the service applies: we supply the context and the management, not the judgement. Check important outputs yourself before you act on them.

If that cap works out as unreasonably onerous in your case, you can annul it and it does not apply. That right exists regardless of what we write here.

Basis for the third exception: if you live in the United Kingdom, section 46 of the Consumer Rights Act 2015 gives you a right where digital content has caused damage to your device, and section 47 makes a term restricting that right not binding: "A term of a contract to supply digital content is not binding on the consumer to the extent that it would exclude or restrict the trader's liability".

We include that exception for everyone and not only for customers in the United Kingdom. Under Dutch law the general prohibition is that a term absolving the seller sits on the grey list of article 6:237(f) of the Dutch Civil Code and is presumed unreasonably onerous towards a consumer. Sources: legislation.gov.uk and wetten.overheid.nl, both checked 25 August 2026.

Interruption and maintenance

Software goes down sometimes, through maintenance, through a fault, or because a service we depend on is unreachable. We do our best to prevent and to limit that, and we announce planned maintenance in advance. We do not promise an availability percentage here, because at this moment we cannot deliver one and cannot evidence one. What we do instead is set out in the trust centre.

Making a complaint

If you are unhappy about something, email sales@theseo.nl with the word complaint in the subject line. Describe as concretely as you can what happened, when, and what you would like. You get an acknowledgement and then a substantive reply. If we cannot resolve it in that first round, we say so, rather than letting the conversation go quiet.

Making a complaint does not automatically suspend your obligation to pay, but it does not suspend our obligation to help you properly either.

Which court, if it comes to that

We do not agree a different court from the one the law appoints, and we do not impose arbitration or binding advice. If you are a consumer, that means the following, and it works in your favour in both directions.

You may also turn to a body that helps consumers in disputes with businesses. We are not a member of any dispute resolution board. We would rather say that than leave the impression that we are.

Open point: whether joining a recognised dispute resolution body is required of us, or simply sensible, has not been established. Without one, going to court is the only route, and for a dispute about a few tens of euros a month that is in practice a high threshold.

There is deliberately no link to the European ODR platform anywhere on this page: the European Commission closed it. Complaints could be filed until 20 March 2025, the platform went out of use on 20 July 2025, and Regulation (EU) No 524/2013 was repealed on the same date. Sources: Regulation (EU) 2024/3228 and the European Commission on consumer redress in the EU, both checked 25 August 2026. A document that still sends you there is sending you to a door that is bricked up.

Which law applies, and what that does not take away from you

Dutch law governs this agreement. We do not translate that away: the contract is with a Dutch business, invoiced from the Netherlands, under Dutch bookkeeping rules.

If you are a consumer, that choice does not strip you of the mandatory consumer rules of the country you live in. We deliberately do not write "of the European Union" here, because that phrase would leave out a consumer in the United Kingdom, who is exactly the reader who keeps that protection.

Open point, stated rather than filled in: section 74 of the Consumer Rights Act 2015 secures Part 2 of that Act, which is the unfair terms part. Whether there is an equally explicit statutory provision that keeps the cancellation rules of the Consumer Contracts Regulations 2013 in place despite a choice of Dutch law is something we have not established from a source, so we do not assert it.

What we do say without reservation is what we will do, and this is a promise you can hold us to: we will not invoke Dutch law to give a consumer less than the law of their own country gives them, and we apply the cancellation timetable of the Consumer Contracts Regulations 2013 in full to a consumer in the United Kingdom. Sections checked on 25 August 2026.

If part of these terms turns out not to be valid

If a provision turns out to be void or voidable, the other provisions still apply. We then replace that one provision with an arrangement that comes as close to it as possible and that is valid. A provision that is unreasonably onerous towards you as a consumer can be annulled by you; that right exists regardless of what we write here.

This page is about the agreement. Which of the two sets applies to you is explained briefly at the product terms for Jarvis. What we do with your data is in the privacy statement and on the sub-processor register. What applies when Jarvis is taken through a business is in the business terms for Jarvis, and what applies in general is in the general terms and conditions. How Jarvis handles security, logging, sub-processors and incidents is in the trust centre, including the status of every document.

What Jarvis is and what it costs is on the product page and the pricing page. The signpost to all the sets of terms is on the terms page. The Dutch original of this document is at voorwaarden/jarvis (NL).