MyParcel Dashboard: the terms

MyParcel Dashboard is a software layer of our own. We are not affiliated with MyParcel B.V., we are not part of that company and we are not endorsed by it. The name appears in the product name because the app connects to the MyParcel interface, not because there is a partnership behind it.

MyParcel and the carriers are external services with their own terms, their own prices and their own availability. You have your own relationship with them. We do not come between you and them, and we cannot arrange anything with them on your behalf.

No screen in this app replaces the official record of MyParcel, the carrier, customs or an insurer. If what you see with us differs from what is there, that official source prevails. That rule is as simple as it sounds, and it is meant that way.

Business only, and what happens if a consumer slips through

These terms apply if you take this product through a sole trader, partnership, foundation, association, limited company or another organisation. When you sign up you confirm that you are acting for the purposes of your trade, business, craft or profession, and you give correct company and billing details.

The statutory right to cancel within fourteen days is a consumer right, so it does not apply to a business purchase. That is not us withholding something: it is what the right is for. In the United Kingdom the same line is drawn, because a consumer is defined there as "an individual acting for purposes that are wholly or mainly outside that individual's trade, business, craft or profession", section 2(3) of the Consumer Rights Act 2015, checked 25 August 2026.

If a consumer is accepted as a business client anyway, mandatory consumer law wins over what is written here. We may not write those rights away and we do not try to. Not sure which category you are in? Do not pick one yourself, email sales@theseo.nl first.

The other party is Mansotti. TheSEO is a trading name of Mansotti and MyParcel Dashboard is a product of TheSEO.

Open point, stated rather than filled in: the legal form of Mansotti is not given here, because it has not been confirmed from a current extract of the Dutch Chamber of Commerce. It will be added once that extract is in. For a reader in the United Kingdom this block is also the identification required by regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002, checked 25 August 2026. We would rather leave a field out than fill it in with something we have not verified.

Depending on your plan and on the release, the app can offer the following:

• An overview of announced, shipped, delayed, delivered and returned consignments.
• Search, filter, sort, your own columns, export to CSV and detail per parcel.
• Several webshops and several MyParcel connections side by side.
• Notes, past searches and tracking status.
• A workflow for claims and damage, with a draft email. You check that email and send it yourself, unless something else is expressly stated.
• Drafts for customs documents. You check the description, value, weight, codes and whether it is legally correct.
• Your own branding, a daily summary, alerts on delay and the history of mail sent.
• Analysis, a wallboard and preferences for theme and interface.

If a feature is listed above but is not in your account, it is not in your plan or not yet in the release. What is switched on in your account is the measure.

The plans differ in how many webshops you can connect, how often synchronisation happens and which features belong to them. Growth carries the more extensive analysis and claim features, Pro adds priority in support, and Enterprise can include a dedicated contact and custom integrations as far as the quotation describes them.

Where these figures come from: the numbers of webshops and the sync intervals are equal to the public price source prices.json for the dashboard, which carries its own verification date of 28 July 2026 and which we read again on 25 August 2026. In that same file the checkout status is release gated.

A sync interval is a setting we aim for, not a promise that MyParcel or a carrier makes every status available within that time. We can only fetch what is ready on the other side.

Unlimited on Enterprise means fair use within reasonable limits of infrastructure and of third party interfaces. We would rather name the technical cap of 9,999 webshops than pretend there is no cap. If your usage runs into it, we discuss extra capacity and what that costs.

Open point, and it is why there is deliberately no price on this page: at this moment three sources name amounts for this product, with different treatments of tax. The product appendix in the compliance register states the amounts excluding 21 per cent VAT with a separate total including VAT, while the public price source of the app and the pricing page have the same amounts charged with tax included.

For Enterprise the setting in the payment provider is moreover not yet unambiguously recorded; the price source has that field literally as an unspecified release gate, read again on 25 August 2026. As long as that difference exists, no amount belongs here. The sources are first reduced to one, with the tax treatment stated explicitly, and the rate table only arrives when page, source and payment provider run the same version.

As long as the price card and the payment catalogue do not demonstrably use the same version, an order does not go through. That is deliberate: an amount that turns out differently afterwards should not be possible.

If we offer a trial period, it lasts a maximum of thirty days and no payment card is needed for it, unless something else is expressly stated. A trial does not roll over into a paid subscription by itself. That always needs a clear confirmation of payment.

After payment the subscription runs monthly and is collected in advance. You cancel in the account environment or by email to sales@theseo.nl. The cancellation stops the next renewal; the month you have already paid for simply runs out.

Access follows the verified payment status. On a failed payment there can be a short recovery period in which your access simply continues. If payment stays outstanding after that, or where there is fraud, misuse or termination, access can be restricted. Invoices and payment method are available through the payment provider's customer portal or on request, once that route has been approved as a release point.

Open point: the exact length of the recovery period on a failed payment is not in the compliance register, so no number of days appears here. That period is being fixed, together with the moment access is restricted, and it appears here only once it is the same in the code and in the payment provider.

What you see before you pay

This is a business product, so prices are shown exclusive of VAT. Before you pay you see the plan, the billing period, the amount excluding VAT, the VAT amount and the total, plus the start date, the automatic renewal and how you cancel. Nothing is activated quietly. Every price says whether tax is included, because for a reader in the United Kingdom regulation 6(2) of the Electronic Commerce (EC Directive) Regulations 2002 requires it, checked 25 August 2026.

How the tax works on your invoice

How the tax lands depends on where your business is established, not on where we are. That is worth setting out, because the reverse charge means an invoice arrives without any VAT on it and that surprises people.

All four rows were checked on 25 August 2026. If your situation is not one of these four, ask us and we will look it up before we answer rather than after.

You supply only MyParcel API keys you are authorised to supply. Those keys are stored encrypted or in appropriate secret storage, are not shown again after entry, and do not end up in logs that are visible in the browser. The old path in which keys were stored as readable text is not permitted in the new production environment.

You manage the users, the roles, the connected webshops, the recipients of alerts, your own email domains and the content. We do not go in there of our own accord.

A support engineer at TheSEO may only work in your environment if there is a reason for it, only for as long as that is needed, and it is logged. While such a session runs, it is visible in the app with a banner. Support you cannot see should not exist.

Status, delay and expected delivery time are derived from other people's data and rules. They can lag behind reality. If a situation is urgent or legally relevant, check it in the official source and not only with us.

Periods the app shows on a claim are signals. They are not legal advice and not a confirmation that a carrier will accept the claim.

A generated claim email, a CN23 or a commercial invoice is a draft. You check the recipient, the carrier, the period, the goods, the value, the origin, the weight, the codes, the tax and the evidence. You remain the party that submits. We supply the tooling, not the signature.

If the app sends a summary or a delay alert to your customers, you are responsible for the lawful basis, for who receives the mail, for the sender identity and for the content. It is your communication; we handle the sending.

Measuring whether a mail is opened or clicked is off by default where that is not necessary. If you switch it on, you do so only if you have a valid basis for it and you inform your recipients. We keep delivery logs as small as possible and delete them according to the retention periods below.

Open point for recipients in the United Kingdom: electronic marketing there falls under regulation 22 of the Privacy and Electronic Communications Regulations 2003, checked 25 August 2026, with the soft opt in only where there is an existing customer relationship and the services are similar. Whether a delay alert counts as a service message rather than marketing depends on its content, and that is your call as the sender, not ours. We have not established a source for that boundary and we do not assert one.

You remain the controller for the data of your recipients and your consignments; we are the processor for that. For our own administration, invoicing, fraud prevention and security logs we are responsible ourselves.

If you want a shorter period and the feature allows it, you can ask for that. After the export period the production environment is cleared and remaining copies go with the secured backup cycle. Whatever you are legally required to keep, you keep in your own records; you cannot put our dashboard in the place of that.

Which parties look on at our instruction is on the sub-processor register. What we process as controller is in the privacy statement.

The app runs on other people's services, among them hosting, database, payments, email and the connection to MyParcel. If an interface changes there, a limit is added, there is an outage or a service stops, that can affect features. We take reasonable measures against that, but we do not guarantee the working of other people's services.

If we remove a paid core feature, we announce it in advance as far as that reasonably can be done. Changes needed for security or legal reasons may take effect immediately.

The new app replaces the existing environment only after a controlled pilot, a reconciliation of the data, notice to the clients and a successful rollback test. Not because it looks good, but because moving a running operation must never have a moment at which nobody knows where the consignments are.

The existence of this appendix does not mean you can order the dashboard. The ordering route opens only once there is a signed decision with evidence for: equal functionality with the existing environment, strict separation between clients, safe key management, the payment and tax setup, the data processing agreement and the supplier register, the retention periods, the monitoring, the recovery after an outage and the migration of existing clients.

As long as that decision does not exist, the existing environment remains the production environment and the new ordering route stays closed. If you are an existing client, nothing changes about your current arrangements until you get separate notice about it.

There are several documents about the same working relationship. If they clash, this order applies, from strongest to weakest:

1. Mandatory law. What the law prescribes always wins, including over what is written here. For a consumer that includes the mandatory rules of the country they live in.
2. A signed order confirmation or quotation.
3. The data processing agreement, for everything we process on your behalf that is personal data.
4. This product appendix.
5. The general terms and conditions.
6. Public explanation and marketing copy, such as a product page or a blog.

That last line is the important one: marketing may never promise more than the contract does. If you read a wider promise somewhere on this site, the marketing copy is wrong and this document is not.

What applies in general is in the general terms and conditions. What we do with personal data is in the privacy statement and on the sub-processor register. What we process on your behalf is recorded in the data processing agreement. What the app does and what it costs is on the product page and on the pricing page (NL). How the app handles security is on the security page (NL). Those last two have not been rewritten in English yet, so they are linked in Dutch and marked as such.

The Dutch original of this document, which is the binding version, is at voorwaarden/myparcel-dashboard (NL).